Society
Managing Business for a Sustainable Society
SK networks aims to innovate corporate values through its orientation towards future growth, defined as Customer Value Explorer. We will pursue new customer-focused values through ambitious goal setting to augment customer value, active communication to execute the goals, and sustained business innovation efforts.
Customer Communication Channels
When SK networks receives customer feedback through the voice of customer (VOC) channels in each business division, it promotes customer satisfaction by promptly responding to complaints.
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MINTIT/ICT Marketing
- Website
- Social media
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SpeedMate
- Maintenance shop as a customer touchpoint
- Website
- Social media
- Customer Happy Call
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Walkerhill
- Website/Mobile app
- Social media
- Customer touchpoint(inside/outside the hotel)
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Guest satisfaction survey
Walkerhill guest satisfaction survey
Walkerhill conducts guest satisfaction surveys to improve customer satisfaction and service quality. The survey results are managed on a 5-point scale. We strive for customer satisfaction through result analysis and service improvement based on the analysis every year.
Walkerhill guest satisfaction survey Year 2017 2018 2019 2020 2021
(As of August)Score 4.2 4.3 4.3 4.2 4.3
Customer Satisfaction Survey : SpeedMate Happy Call
Through the Happy Call survey, SpeedMate analyzes customer satisfaction of customers for basic and complex maintenance. We use the detailed feedback collected to improve and develop products and services.
2020 Customer Satisfaction Survey(Unit : %)
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72.6Very SatisfiedBasic Maintenance
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76.6Very SatisfiedComplex Maintenance
Customer Value (CV) Board
SK networks considers a ‘customer-oriented mindset’ as a core company value and regularly runs the “Customer Value (CV) Board” every month, supervised by the CEO. CV Board requires the attendance of all business divisions and subsidiaries. The Board implements detailed measures of BM innovation activities and develops a customer-centered work culture by analyzing trends and customer behavior, discovering best practices of enhancing customer value, and sharing them with other employees.